International Shipping

Introduction

wuhaonyc.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form.

Customs authorities require the value of the gift item to be stated directly on the package.

Customs, Duties, and Taxes

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from wuhaonyc.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Please contact your local customs office for further information.

Times by Geographical Region

when orders shipped internationally reach the destination country; they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Click the links below for rates and estimated delivery times for your region.

Return & Exchange

General Returns Policy

You may return most new, unopened items sold by wuhaonyc.com within 30 days of delivery for a full refund. Please send your return item to the address below from post office near you with your original invoice. We don't take responsible for returning shipping fee.

wuhao newyork Inc.
225 W 36th Street, Room 604,
New York, New York 10018, U.S.A.
(phone) 1-212-231-8126

Receiving a Refund

We'll request a refund after we receive and process your return.

Please note;

5 to 10 business days for us to receive your return from the shipper 3 to 5 business days for us to process your return, The time it takes your bank to process our refund request. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Exchanges

If you received a faulty item and need to exchange it for the same item, please send us e-mail (mail@wuhaonyc.com) to request a replacement. We will send you the same item with printed return shipping label. If you would like to exchange an item for a different one, please return the original item through post office near you and place another order for the item you wish to purchase. Please note; we don稚 take responsible for returning shipping fee for exchanges. You do not have to wait for us to receive the original item before placing the new order. If you have any questions about exchanges, please send us e-mail (mail@wuhaonyc.com) anytime.

Customer service

mail@wuhaonyc.com